Senior Product Manager - Developer Experience Growth
At Vonage, we are enabling next generation communications that are more flexible, intelligent and personal, empowering our customers to do what is next and stay ahead. With more than 1M (and growing) developers on the platform, we are accelerating the world’s ability to connect.
Now, the developer experience product team needs another senior product manager to help ensure that developers have the best possible experience with Vonage API products and services.
You will own a key part of the developer journey across domains such as documentation, dashboard, support etc to deliver developer delight. You will work with other Product Managers in the Developer Experience team to create a long term strategy which aligns with team goals while exceeding customer’s expectations. You will partner with the engineering and UX teams to build the optimal technology and interfaces powering those experiences.
What will you do?
- Create the a long term strategy for the developer journey across all API products and geographies
- Create and maintain concrete, quantitative, and descriptive profiles of customers and their needs
- Collaborate with individual Product Managers for data driven prioritization
- Work with the engineering and UX design teams to build an outcome focussed user experience
- Document, train, and coach teams to effectively use the products, features, and solutions you deliver
What will you bring?
- Highly objective, analytical and at ease with influencing others through facts, insights, and great presentation abilities
- Ability to deal with ambiguity while making product decisions
- Ability to empathize with your customers and determine their needs and wants
- Having an Owner’s mindset
- Experience rolling up your sleeves at start-ups or being able to demonstrate an ambitious track record at a large corporation or in parallel to your work
Desired Qualifications
- Minimum of 4 years of product management experience with a track record of successfully delivering products or services
- Experience of working with UX Designers, wireframing and writing technical requirements for building complex web applications
- Experience driving cross -functional initiatives by influencing without authority
