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Senior Consultant - Enterprise Content Management (Remote)

Veeva Systems

| 2023-12-13

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Job details
Company overview

Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.

The Role

Our Commercial Post-Implementation practice is one of the fastest-growing teams in Veeva’s European business. We partner with our enterprise-level and SMB customers to maximize the value gained from our product suite and drive innovations to help them achieve their ambitions in the Life Sciences industry.

As a Senior Consultant in Veeva’s Professional Services team, you will provide post-go-live application services as a subject matter expert of the Veeva Commercial Content product suite. You will focus primarily on the Vault PromoMats and Vault MedComms applications, with a key focus on long-term relationship management for some of our biggest customers in Europe.

There are options for working from home and our Budapest hub, with some on-site consulting activities expected (once travel restrictions are lifted).

All EU nationalities or EU work permit holders are welcome to join our multi-cultural team.

What You'll Do

Provide post-go-live application consulting services to Veeva’s key customers, including the following tasks:
Proactively drive customers towards Veeva and Industry application management best practices
Lead Veeva change request delivery team to meet release deadlines from requirements gathering through UAT and deployment of signed off change into the live environment
Manage overall project team capacity and utilization level
Onboard new Veeva project teams into the customer environment
Design and implement processes for ongoing BAU releases based on Veeva best practices
Trend analysis of change requests and recognize patterns
Participate in service contracting process
Interaction with various internal Veeva teams including Global Program Manager, Global Account Manager, Product Management and Product Strategy to ensure customer needs are well understood and client is satisfied with the product

Requirements

Minimum 3+ years of experience implementing enterprise content management tools e.g. SharePoint, PromoMats, Zinc MAPS, Documentum, Adobe or similar
Ability to quickly understand technical requirements and design / articulate potential solutions
Excellent verbal and written communication skills in English
Ability to work remotely and independently with clients
Experience with fulfilling customer needs and managing expectations
At least BSc in Information Technology, Computer Science, Computer Engineering, Math, Business Administration or equivalent
You must be based in Europe and have the legal right to work in this region

Nice to Have

Master Data Management / experience with CRM systems
Experience working in the Life-Sciences industry

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

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