Senior Application Support Specialist (French - English) (remote)

The Bit About Urbantz

At Urbantz, we help the world’s largest retail, grocery, ecommerce and logistics companies love their last mile with a smarter, greener approach to delivery management. Our SaaS platform was built specifically for enterprises to help them cut through the complexity of multi-fleet operations and drive greater sustainability in the final mile at any scale.

More than 100 brands enjoy the clarity and control to cut their CO2 emissions, allocate smartly across carriers, build unique workflows and ensure on-brand delivery experiences for recipients with Urbantz.

Since our inception in 2015, we’ve enjoyed phenomenal growth across Europe, the Middle East and beyond. In 2020, Deloitte ranked us third in its annual Technology Fast 50 list.

The Challenge

Urbantz is set to rapidly increase its customer base in 2022. As our activity expands, we need an experienced Application Support Specialist to provide technical assistance to Urbantz key users and help them achieve best-practice platform usage.

The Application Support Specialist will provide B2B customers with professional technical support, bring the voice-of-the-customer to internal discussions, and help to drive continuous improvement in the team.

The Day-to-Day

• Take ownership of the entire support request process – from problem analysis to feature suggestion
• Resolve incoming technical queries from large enterprise customers and SMBs
• Collaborate internally with engineering teams to resolve complex tickets
• Help improve work processes and build the Urbantz help center
• Internally share your customer and product knowledge
• Coach team members
  

The Must Haves

• +5 years of experience in software support
• Substantial understanding of SaaS applications
• Eager to learn and coach others
• Superb communication skills – both written and verbal
• Fluent in English and French – any additional European language is welcome

The Great to Haves

• Logistics background

The Perks

• Be part of a growing international team of support professionals
• Work with some of the world’s
• Work where you choose: our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods… you decide
• Autonomy to define and navigate your own path to success.
• A competitive salary, the right tools and a range of fringe benefits depending on your country location.
• An incredibly diverse international team and a company culture that encourages freedom, creativity and collaboration.
• Opportunities to grow your expertise through training, workshops and conferences
• Team meetups in Brussels (when it’s safe to do so), an annual offsite somewhere sunny