Desktop Support

Job Description

Role: Remote - End User Tech Support

Location: London

Who are we looking for?

Remote technical support engineer to provide up to L2 support with good experience around Remote Desktop/Infra Support on Win 10 & O365 related environment. The individual should be passionate about technology, multi skilled and willing to work in a 24 X 7 support model and able to provide support in all modes of communication. (Email/Calls/Chats, etc).

4-6 and above years of relevant experience .

Technical Skills:

• Good experience in providing technical support on various M365 features & concepts
• Good experience/Knowledge providing support to modern end point environments (VDI/Cloud, etc)
• Good troubleshooting skills in various versions of O365 at the user level as a first level resolution
• Good troubleshooting and administration skills in MS Teams/OneDrive at the user level
• Good troubleshooting on Windows 10 OS & the applications
• Previous experience in supporting remote Desktop & O365 Infra support
• Working Experience in Dock station, Repeaters and muti-display environment.
• Knowledge of Active Directory concepts preferred

Process Skills:

• Excellent Analysis and Documentation skills
• Incident and Problem Management Skills
• Sound ITIL knowledge

Behavioral Skills:

• Excellent communication skills
• Resolve technical issues of projects
• Participates as a team member and fosters teamwork by inter-group coordination
• Effectively collaborates and communicates with the stakeholders and ensures client satisfaction

Qualification:

• At least 2-4 years of work experience in supporting Win 10 Remote desktop & O365
• Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college
• Preferred certifications on the below
• o Win 10 - MD-100
• o O365 . MS-100 , MS -500

What’s in for you?

• At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
• With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
• You get an open and transparent culture along with freedom to experimentation and innovation

About the practice/ Project:

• This project is about providing remote technical support (All type of tickets/incidents – Email/Call/Teams/ITSM tool).

Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.

Screening Questions :-

• How many years of experience in working with Win 10 OS environment support ?
• Have you worked on supporting end user issues on O365 like Outlook, Teams, Onedrive, etc. Pl specify the years of experience
• Are you ready to work on the Integrated support model as Remote Tech Support engineer by all modes of communication
• Flexible to work on shift timings
• Rate your communication skill out of 5 (5 being highest) :- Verbal & Written