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Technical Support Specialist - REMOTE - CANADA

Taos

| 2023-12-13

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TECHNICAL SUPPORT SPECIALIST

Taos, an IBM company, is immediately hiring a for a full time Technical Support Specialist to join our Managed Services team, working remotely based in Canada.

Who you are:

You are a seasoned, passionate tech support professional looking to join a team that shares your high standards. Your excellent interpersonal skills enable you to provide stellar customer service across a wide range of end users. You are a results-driven individual and who thrives on the success of a job well done. You enjoy working in a collaborative environment where you can interface with other teams to effectively troubleshoot and resolve issues

What you'll be doing:

Providing technical support to Taos clients, including problem determination, resolution, and escalation as needed
Proactively managing high severity and priority incidents from identification to resolution
Collaborating with other internal/external IT resources to identify problems and restore services
Assisting customers via online helpdesk system, telephone, and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals
Resolving and tracking incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures
Performing security administration functions for user access, data access, and remote access
Issuing timely, accurate, and professional company-wide notification regarding incidents impacting the user community
Documenting all incidents, outages, status, and resolutions in accordance with IT Service Desk procedures
Proactively utilizing IT resources to remain current with technology used in the company IT environment
Completing other duties or tasks as assigned

What you will bring with you:

At least 1 year of experience in an IT Helpdesk environment or relevant work experience
At least 1 year of experience in IT support for REMOTE users
Associate degree or technical school specializing in Information Technology (comparable combination of experience and high school diploma/equivalent also considered)
Experience using Active Directory to setup new/manage existing users.
Must be able to create and manage distribution lists – REQUIRED
Experience setting up, managing, troubleshooting & supporting O365 – REQUIRED
Experience in installing / configuring / mapping network drives & printers – REQUIRED
Experience in troubleshooting VPN connection for REMOTE users – REQUIRED
CompTIA A+ Hardware/Software Certification a plus
Availability to work various shifts as requested or scheduled (may include weekends, evenings, and holidays)

Who is Taos?

Taos helps today’s enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. From Executive Leadership to our delivery teams, Taos listens, understands, and delivers best-in-class work. Our deep technical expertise and solutions-driven approach help address our client’s biggest business challenges and opportunities. As a Global Leader of Cloud and DevOps, Taos continues to solve What’s Next.

Referrals:

We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to referrals@taos.com or Contact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us.

Compensation:

Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)!

Covid19 Policy

For US Candidates, this job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible, which means that two weeks have passed since your second dose of either the BioNTech Pfizer, Moderna, AstraZeneca, Covishield, Sinopharm or Sinovac vaccines, or two weeks have passed since you received the Johnson & Johnson vaccine. Proof of vaccination status may be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.

Equal Opportunity

Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.

Veterans are encouraged to apply!

E-Verify Participant:

This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Please go to http://www.taos.com/join-our-team/ and review the E-Verify Participant and Right to Work links for more information.

#DICE

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