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Product Operations Manager - Remote, EMEA

Superpedestrian

| 2023-12-12

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Job details
Company overview

Superpedestrian is engineering the future of micromobility. The Superpedestrian team is composed of some of the most talented operations specialists, policy managers, designers and engineers, all focused on transforming the future urban mobility. Our scooters, called LINK, were designed to prioritize safety from the inside out, and our Superpedestrian team is dedicated to building meaningful local and city partnerships across the world. Join us!

As a product operations manager, you will work closely with the market operations, product, QA, and engineering teams to ensure we are developing the right tools and products to satisfy the needs of our customers and scale the business

What you’ll do:

Develop swift feedback loops to identify, measure, prioritize, and fix product bugs and issues
Drive the development, implementation, and testing of new operational tools and processes across markets
Track business metrics related to product performance
Develop training materials to maximize adoption of new product features
Collaborate cross functional stakeholders to ensure a timely and seamless product launch

What you’ll bring:

Minimum 3 years of experience in operations, business consulting or similar analytical role
Demonstrated ability to leverage data to measure performance, optimize resources, and analyze outcomes.
Proficiency in SQL
Excellent written and verbal communication and presentation skills with the ability to engage and align internal stakeholders.
Strong ability to collaborate with executives and across broad organizations including Product, Market Operations, Business Intelligence, and Strategy.
A high capacity for being self-directed and working independently with incomplete information and limited resources.

Bonus Points:
Proficiency in Python and automations
Familiarity with Agile approach

Why you’d want to join us:

We’re different.
We are born of engineers, not venture capitalists. Our control centre and test labs are located in Cambridge, Massachusetts, alongside MIT and Harvard University. We have some of the sharpest minds in the industry, and we hold more than 30 patents for our amazing technologies. None of our competitors come close.
LINK is the result of eight years developing our artificial intelligence-driven safety platform, and two years designing a robust chassis and efficient powertrain to match. We take our time to get our technology, our operations and our recruitment just right, because we think long-term.
And we’re growing fast. You’ll have the opportunity to shape our company and the way we work, and make a real difference to communities through our services.

Superpedestrian actively encourages applicants of all backgrounds. If you think you meet most of the requirements, but not every single point on the job description, please apply! We’d love to have a chat and see if you'd be a great addition to our team.

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