DevOps Tech Support Engineer (Shifted work) (Remote)

About:

SORAMITSU is a Japanese technology company delivering blockchain-based solutions for enterprises, universities, and governments. From the creation of domestic and cross-border payment systems to the development of our own decentralized autonomous economy, our projects and use case studies represent the next generation of fintech. In 2020, Soramitsu was recognized by Central Banking as the Central Bank Digital Currency Partner of the Year. We have many widely recognized projects in both enterprise/institutional and crypto, including Bakong, Hyperledger IROHA, Polkaswap, Fearless Wallet, KAGOME, FUHON, and of course, SORA. You can familiarize yourself with our various activities by visiting our homepage.

This is a remote position, though we do maintain physical offices in Japan, Russia, Thailand, Cambodia, and Switzerland - which you would be welcome to stop by if you're in one of those regions.

Who are we looking for? 

We are looking for people with a desire to grow as Infrastructure/Cloud/DevOps/SRE engineers. 

This position is suitable for people who are able to work at night. 

Requirements:

• Software development experience with any language

• Experience with Linux (being able to investigate OS and application performance issues)

• Basics of Linux shell scripting (shell, bash)

• Experience with docker containers on kubernetes.

• Understanding main network protocols and principles (IP, TCP vs UDP, HTTP)

• Desire to grow as Infrastructure/Cloud/DevOps engineer (strong motivation is the key factor for being successful in this position)

• Bachelor’s Degree in Computer Science and/or relevant experience

• Able to work at night  including weekends

• Critical thinker and problem-solving skills

• Interpersonal and communication skills

• Business-level English (written and spoken)

Desired skills:

• Ability to manage multiple high-priority tasks simultaneously

• Demonstrable problem-solving and analytical skills

• Interpersonal and customer-facing skills, with the ability to competently discuss complex technical issues with the software, operations, and leadership teams

• CI/CD tools and practices 

• Running and managing (micro) services in a cloud e.g. AWS

• Version control systems 

• Proficient in database management (RDMS, NoSQL)

Day to Day:

• Troubleshoot and solve challenging operational issues in a complex environment.

• Supporting server instances across several Clouds.

• Work directly with developers, customers, and partners to provide unique solutions to our customer's individual needs for their application deployment.

• Build and maintain ansible playbooks, terraform files, and scripts to automate and deploy resources and configuration changes

• Drive customer communication during critical events

• Create tutorials, how-to videos, and other technical articles for the team or  customers

• Work on critical, highly complex customer incidents.

• Answer in support chat

• Monitor logs and metrics from (micro)services and servers.

Physical work hours:

• The candidate will work on a scheduled shift, (8 pm – 8 am MSK or 8 am - 8 pm MSK)

• 12 hours work and 36-hours rest