IT Intern - Telecommunications and Application Support

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

SelectQuote is looking to hire Information Technology Interns to join our helpdesk, telecom, and application support teams for the summer of 2023. These positions will offer the individual the opportunity to assist with troubleshooting end user issues, learning onboarding and offboarding processes and learn about ticket management systems. The Information Technology interns for these projects will need to demonstrate strong problem solving abilities to support SelectQuote’s Technology Vision & strategy.

As a member of the SelectQuote IT Team, the IT Intern will have the opportunity to learn and apply an analytical problem solving approach to a diverse set of business questions. The IT Intern will work directly with the Managers and members of the IT team, as well as other stakeholders who work with technology around SelectQuote. This internship will prepare the candidate for future work in the field of IT by equipping them to leverage a variety of tools and techniques to answer business questions. This is a paid internship

Responsibilities & Rotations:

• Learning Google Suite and Active Directory configurations and settings
• Assisting with onboarding and offboarding of agents at various capacities
• Troubleshooting end user issues and providing feedback
• Configuring user settings within various software applications
• Assisting in keeping various ticketing systems up to date
• Assisting in the configuration of hardware
• Ability to work independently and with a team
• Providing excellent customer service

What You Need to be Successful:

• Currently enrolled in Junior or Senior year of college/university
• Degree focused in Computer Science, Information Systems, Data Science, Analytics, Statistics, Mathematics, Engineering
• Relevant previous internship experience or the completion of a project that demonstrates aptitude for programming and data analysis
• Problem Solving
• The ability to work independently and within a team environment
• Excellent Customer Service Skills
• Basic understanding of SQL
• Ability to understand the issue and provide workarounds and document issue