Account Manager

Position Overview:

We’re looking for an energetic, self-motivated leader with big ideas and a can-do spirit. It is essential to have a deep understanding of the social media landscape, ability to work well under pressure and a constant desire to find strategic solutions to unforeseen challenges. The primary purpose of the Account Manager position is to ensure that we provide world-class customer service ensuring client satisfaction through every step of the relationship. The Account Manager has their hand in just about everything throughout the creative process, including social strategy, client presentations, upselling and more.
 

1. Client Management:

   1. Act as the liaison between clients and the STN team focusing on effective communication, fielding requests and partnering with other STN teams to fulfill the clients’ needs and hit their goals. It is key that Account Managers have a deep understanding of the clients’ social landscape and brand guidelines. Ability to ensure that client needs are met and feedback is not repeated.

2. Project Management:

   1. Develop project timelines with Project Managers to guarantee client deadlines are met. Properly manage client requests to accurately quote points/budget to hit profit margin goals. Look for opportunities to work more efficiently as a team and offer suggestions to Account Supervisor as needed.

3. Creative Innovation

   1. Dedicated time to prioritize further skills development - expanding your knowledge of the social best practices, creative trends, etc. Offer creative solutions to our clients based on industry best practices.

• 2-4 years relevant experience as Account Manager at a creative agency or large brand

• Strong presentation skills

• In-depth sports, entertainment and pop culture knowledge

• Strong sense of social media trends and best practices

• Familiarity with social media management programs (like Sprout Social, Crowdtangle, etc.)

• Availability to work evenings and weekends, as needed

• Immaculate attention to detail and eagerness to offer best-in-class service

• Competency with Google suite