Remote Call Center - Data Entry

REMOTE CALL CENTER  - DATA ENTRY

(excludes AZ, CA, CO, DC, HI, IL, ID, KS, MA, MN, MD, NE, NY, NJ, OR & WA, WV)

$$$ SIGN-ON BONUS $$$ 300.00 after 90 days of employment 

Position Overview 

Performs data entry of home warranty contracts and information into the computer system. Assists with inbound Real Estate calls while resolving issues involving contract coverage. Generates new customer sales. 

Job Responsibilities 

• Performs data entry of home warranty contracts and information into the computer system. 

• Assists realtors account executives and customers via inbound and outbound telephone calls, written correspondence, and/or electronic communication according to all business unit policies, procedures, and contract coverage. 

• Enters appropriate documentation according to established guidelines. 

• Explains contract coverage as needed. 

• Follows up with realtors, account executives, and/or customers to ensure contract coverage and payment issues are resolved. 

• Generates new customer sales. 

• Maintains current knowledge of all business unit policies, procedures, and programs and completes required continuing education courses. 

Job Requirements 

• A high school diploma or general education degree (GED) is required 

• Minimum 1 year of remote work experience. 

• 1-3 years of recent call center customer service experience 

• Math skills 

• Knowledge of contract coverage, including systems and appliances a plus

• Knowledge of business unit policies and procedures 

• Computer skills (Microsoft Word, Excel, Outlook) 

• Attention to detail 

• Multi-tasking 

• Adapt to a fast-paced environment 

​The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do thejob. Rather, they are intended only to describe the general nature of the job and be a reasonablerepresentation of its activities.

Any valid, official communication from our recruiters and hiring managers will come via a responsemine.com or an applytojob.com email address. If you receive an email from an account other than an email address with the extension@responsemine.com or @applytojob.com, please contact us directly at 404-233-0370 and speak with Amy Rich as you may be a victim of a phishing scam.