Inside Sales Supervisor - Call Center, Remote

Reports to:               Manager of Call Center Operations

Location:                Remote ( Monday-Friday 2pm-11pm Eastern & Rotating Saturdays) 

Overview:

The Inside Sales Supervisor will be responsible for supervising a team of call center sales agents and improve performance of an internal call center operation. He or she will be responsible for Call Center Sales Agent's training, adherence to policy, service levels, quality control, reporting, program improvement, sales and sales reconciliations. 

Why work at RMI ? 

      We have a culture based on empowering employees to achieve, learn and deliver results

      You get to work on exiting, big-brand national clients

      We offer an extensive benefits package: Medical, Dental, Vision, 401K, PTO & paid Holidays

      Responsibilities:

• Develop, review, educate and manage direct reports to deliver high levels of excellence in sales performance .
• Successfully motivate, coach and develop a team of RMI dedicated telesales associates internally who can sell across multiple product lines.
• Create a collaborative environment in which associates at all levels of the organization are encouraged to utilize and learn and become ambassadors for the RMI call center
• Drive team performance and deliver on critical performance measures including team productivity, efficiency and quality.
• Deliver performance feedback, including performance appraisals, developmental action plans, and performance improvement plans.
• Maintain a successful relationship with outside Clients

Qualifications:

• 2 + yrs. experience in a call center( 1 year must be remote supervision) or outsourced call center agency environment with a thorough knowledge of call center sales management
• Proficiency in both inbound and outbound telemarketing
• Proficiency in program set-up, management, and reporting
• Home Service, Healthcare marketing, and/or Inside Sales experience
• Sales experience
• Remote leadership experience
• Excellent customer service
• Excellent verbal and written communication skills
• Proficiency with Excel & PowerPoint 
• Excellent presentation and persuasive skills
• Strong analytical skills and demonstrated problem solving ability with a focus on continuous improvement

Education/Experience Requirements:

• Bachelor’s degree in business, marketing or closely related discipline is preferred; or a minimum of five (5) years related experience and/or training; or equivalent combination of education and experience
• Prior sales and supervisory experience is required
• Proven ability to direct others in a constantly changing environment

Additional Requirements:

• Travel requirements for this position are typically 5% of the time, and the ability to operate a motor vehicle could be required in those instances.

​The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do thejob. Rather, they are intended only to describe the general nature of the job and be a reasonablerepresentation of its activities.

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