Technical Support Specialist

ABOUT LULALEND

Lulalend is a FinTech company with a belief in the power of small business. We work hard to empower businesses across South Africa with the funds they need to grow. Small business owners are the foundation for growth in our economy, and they deserve an easy and inspiring lending process.

Lulalend was founded because there is an underserved market for access to funding that the banks and other lenders overlook. We innovate in order to significantly reduce this credit gap - directly assisting our economy and job creation on a grand scale. So, by joining our team you’re helping businesses stay open, grow and offer more job opportunities. Yay you!

Lulalend is a one of a kind business – literally. There is no-one in South Africa doing what we’re doing yet, because we’re awesome!

OUR VALUES

At Lulalend we:

• Are passionate about helping SMEs succeed
• Believe in responsible lending
• Strive to offer an unbeatable customer experience
• Value humility and teachability
• Embrace technology
• Communicate openly
• Work hard and play hard

OVERALL PURPOSE

Looking for a compelling opportunity to kick-start your career in IT within a fast and dynamic environment? Look no further! This is an exciting hands-on role where you will work with various onsite and remote teams at Lulalend to provide Technical Support, including procuring hardware and maintaining our tech asset register. You will be the go to person for application support and remediation services across our platforms.

At Lulalend, we are also committed to the growth of our staff and therefore you will be exposed to various technical training including being introduced and trained in the provisioning and maintenance of our Azure Cloud Infrastructure.

Responsibilities will include:

• Hardware procurement and asset management
• Hardware and software fault diagnoses including problem solving on peripherals
• Fault diagnosis and brainstorming on LAN and WiFi issues
• Format and reload of user machines as well as ensuring all user data is backed up and secured before formatting
• Ensuring correct software is loaded onto user’s machines before delivery
• Active Directory administration, including new user creation, password and lockout resets
• User Rights Management via group membership changes in Active Directory
• Firstline Application Support and resolving internal application incidents

THE COMPETENCIES WE’RE AFTER

• Quick learner
• Ability to work collaboratively
• High attention to detail
• Self-motivated
• Highly credible and trustworthy
• Open and honest
• Strong planning skills and ability to prioritise
• Adaptable and flexible
• Resilient to change and ambiguity

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Degree/Diploma in IT related field or A+ / N+ certification
• A go-getter with a hunger to learn
• Ability to effectively engage with stakeholders across various teams
• Ability to adhere to and help improve processes
• General knowledge of Networking and Computer Technologies
• Excellent communication and presentation skills