Freelance Customer Support Officer (Remote)

Loyaltek is a Belgian Fintech company specialized in payment solutions. Our goal is to provide more innovative and intuitive payments options. We have an exciting opportunity for an enthusiastic Technical Customer Service Officer to join our dynamic team. Job briefWe are looking for an Technical Customer Service Officer who is passionate about payment systems. You will join a dynamic and fast-paced environment and work with cross-functional teams.ResponsibilitiesBased within the “Terminals” department, you will work closely with all areas, to provide technical support for our bank terminals .- Handling and carefully responding to all customer inquiries received by phone or email
- Providing excellent customer service through active listening
- Following up to customer inquiries by taking specific action in a timely manner
- Providing technical assistance for questions and problems
- Aiming to resolve issues on the first call by being proactive
- Diagnosing system errors and other issues
- Working with confidential customer information and treat it sensitively
- Quickly immersing yourself in the functional knowledge of payment terminals and becoming an expert in thisRequirements- The ideal candidate has the following profile:
- High School Graduate or GED
- Experience with FinTech or relevant experience with bank terminals
- Excellent command of Dutch and French. English is an asset
- Excellent communication and problem management skills with ability to take ownership of a problem and find to a solution
- Customer- and team oriented and enjoy working in an intercultural environment
- Fast learner
- Proficiency with desktop computer system and Internet skills. An IT background is an asset.
- Proven oral & written communication skillsOur offer:
Attractive salary package
Flexible work environment