Account Manager (Open LMS) AUS, Remote

We are a team of ambitious, authentic and innovative experts, with a passion for online education and learning technology. Open LMS is a Moodle-based Learning Management System that helps educators improve the learning experience and outcomes of millions of learners on a global scale. As part of Learning Technologies Group plc (LTG), we are at the forefront of innovation and best practices in the learning technology and talent management sector.

By joining Open LMS, you will become part of a dynamic global team working in a collaborative and fun environment. We offer flexible working hours, encourage open communication and put people at the center of everything we do. We’ve always believed in hiring incredible individuals and treating them right. We take work-life balance very seriously and are committed to providing the best employee experiences. Just like our tag line, Love the Way you learn, we provide the support so you can unleash your potential!

We’re looking for an individual with the smarts, experience and ambition to help develop our team in Australia. This is a remote role, but it does require Australian residency. As an Account Manager, you will be responsible for managing the business relationship for your book of business within our client base of over 1700 customers. This includes developing relationships, renewing and growing client contracts within the AM’s book of business. AM’s can expand the business relationship with our clients by recognizing the needs of the client, both in terms of expansion through adoption growth and additional products including services, training, and 3rd party solutions.

Account Managers report directly to the Global Director of Account Management.

Your responsibilities will include:

• Manages a book of business for renewals and expansion
• Serves as the lead point of contact to manage the business relationship with assigned client base
• Seeks to understand clients’ business needs and offer additional solutions to help solve those needs/ problems
• Negotiate and close contracts that both meet the needs of the client and help maximize value to Open LMS
• Ensure timely renewals of contracts allowing enough lead time to anticipate client procurement processes
• Develop a practice and skills to help develop expansion opportunities within the existing client base which includes proactive outreach, prospecting, and relationship building.
• Utilize tools available such as CRM, prospecting tools, and learning and development opportunities.
• Forecast and track key activities in CRM, keeping forecast up to date on a weekly, monthly, and quarterly basis. Liaise with key internal stakeholders such as Finance, Sales Ops, and Legal.
• Achievement of agreed sales targets.
• Assist with client requests and administrative needs, issue escalations, and other tasks as needed.

These are the skills you’ll need to succeed:

• Exceptional communication skills; able to build trust and credibility with a wide range of people.
• Exceptional customer service skills.
• Problem-solving and analytical skills
• Experience in developing client relationships and a sales pipeline
• Ability to work both independently and as part of a team
• Adaptable and flexible in a fast, paced work environment
• Proven ability to achieve sales targets
• Experience in using internal sales tools (Salesforce.com) for CRM and pipeline management
• Prefer experience in working in technology and/of e-learning markets

Core Competencies

• Customer Obsession - Attentive and responsive to customer (internal and external) concerns.
• Results-Oriented- Identifies confronts and overcomes barriers to successful completion of a task or project; “put first things first.”
• Self -Aware - Aware of yourself and your impact on others
• Integrator Mindset- Encourages a participative process; has a “win-win” orientation.
• Adaptable- Capable of adapting to others and new situations; flexible; can handle multiple tasks

• Global flexible working policy
• Perkbox, exclusive perks and discounts
• A variety of professional development opportunities
• Counselling access (personal and work-related)
• Enhanced parental leave
• Four weeks (20 days) annual leave increasing after three years of service
• Free superannuation coaching and advice through our default super fund
• Minimum Waste policy, encouraging minimal office waste.

If this sounds like the kind of workplace you would thrive in, send us your CV and cover letter by clicking 'Apply for this job'.

Open LMS is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, colour, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.