Customer Support Manager (fintech, blockchain, crypto)

LATOKEN’s mission is to put financial life at fingertips. So everybody can use money to build and be a stakeholder of the future.

We are doing it to free people’s potential with the economic freedom to own and manage assets and money free of bureaucracy and corruption. So people can access money for their health, education, productivity, assets, and investments to become stakeholders of mankind's future. This economic freedom can be spread with the adoption of cryptocurrency and assets worldwide.Unit: Customer Success
Unit Mission: Clients are successful and evolving our products to delight their future needs.
Role: Customer Support Manager

Functions:

• Career Path : CS 1st line should grow (max in 6 month) to Account/growth manager which should grow to country lead or to Product Manager in 1 year. Up or out based on performance metrics. Management Trainee CS->GM->PM 1-2 month should be used to test and train most of newcomers lacking crypto exp. Pretty the same path should be for trading desk and sales.
  
• Respond : Respond to client issues in a live chat.
• Troubleshooting : Resolve client issues with tech team by creating tickets for 2nd line agents.
• QA : Quality assurance: Test platform to see if there are any issues.
• Compliant access : Review KYC applications.

Requirements:

• Ability to work 2/2 12h night shifts;
• Fluent written English;
• At least 6 months of customer support experience;
• At least 6 months of experience working with social media (replying to customers, improving the image of the brand while responding);
• Knowledge of crypto/trading;
• Technical acumen & logical thinking;
• Self-starting, multi-tasking, well organized, able to work in a fast-paced environment, result-oriented;
• Understanding that remote work is as important as at-the-office one.

Why LATOKEN:

• Build the future. Level up the financial system. Put it at fingertips, so everybody can use the money to build and be a stakeholder of the future.
• 2x mobile users growth each month, 4.7 ratings.
• Largest primary market with 160 IEOs since 2017.
• The team is our main product, we build a culture capable to shift frontiers. A great workplace is stunning colleagues. Adequate performers should work elsewhere. The only top talent here.
• Be stakeholder. You build a product helping people's success. People pay for it and you get a stake of these future payments as a LATOKEN shareholder. We have the highest in fintech team shares pool.
• We overpay. If you are with us, as a shareholder, you should earn 10-100x comparing to any other top career alternative. And the team expects your performance to match the reward.
  You would receive 100* [your salary] in stock option value. You can earn a lot if you put clients first, want, and capable to make the world better with the new technology.

Feel a great fit - apply now or forward to a great candidate.