Executive - Customer Service

Job Responsibilities 

• Attend to all customer inquiries in a timely manner.
• Prepare Bills of Lading as per customer instructions.
• Send invoices to customers and ensure timely recovery of charges.
• Dispatch documents to Agents at the port of destinations/transshipment ports upon completion of all Bills of Lading.
• Send Cargo/Freight corrector messages and express Release messages to Agents at ports of discharge upon customer requests.
• Reconcile inward cargo manifest and generate a discharging list to be forwarded to Main Line operators.
• Check inward Cargo Manifest for accuracy and inform the status of containers to relevant authorities.
• Report cargo manifests to relevant authorities by checking vessel arrival dates to meet regulatory requirements.
• Update manifest information in the system accurately.
• Maintain relevant documents and correspondence in an orderly manner.

Candidate Profile

• Bachelor’s degree in Marketing or logistics or equivalent professional qualification.
• Minimum of 1 to 2 years’ experience in a similar field. 
• Experience in Freight Forwarding and Shipping / Logistics Operation would be an added advantage.
• Excellent command of the English language.
• Extensive knowledge of MS Office Package and ERP Systems. 
• Good negotiation and analytical skills.
• Social and outgoing personality.