Product Support Specialist (Remote)

Gatherly (www.gatherly.io) is a fast-growing virtual events company. Our platform hosts engaging networking events, conferences, trade shows, and more, online.

Product Support Specialist at Gatherly

As a Product Specialist, you will be a trusted technical advisor to our customers as they discover the value of and unlock their creativity with engaging, online events. You will partner with sales on account management, marketing on education campaigns, and product on improving user experience.

Your Responsibilities

• Manage onboarding and initial implementation for high-value accounts
• Field support calls, emails, chats, and tickets to resolve customer issues
• Proactively identify and create educational content for customers and end users
• Collaborate with marketing on education campaigns for customers and end users
• Collaborate with product on issue identification and triage for our software
• Take ownership of customer education and technical support processes

Your Profile

• 1+ years in a client-facing professional role
• Experience working with events is a huge plus
• Familiarity with audio and video production is a plus
• An eye for UX and design is a plus
• SaaS startup experience is a plus
• Experience working with Intercom/Notion/HubSpot is not required but is a plus

What We Look For

• Active listening skills; empathy with customers
• Strong written and verbal communication skills
• Someone familiar with the deadlines and pressures of the event planning industry
• Someone creative and tech-savvy who can help customers come up with solutions and workarounds
• Someone organized and attentive to details

What Gatherly Offers You

• Competitive salary and benefits ($70k-80k base, 401k, insurance, etc.)
• A leadership team that will compete to answer more support tickets than you
• Some of the best customers you'll ever work with
• Opportunity to make an impact at a fast-growing, early-stage startup