Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.
We're building a more trustworthy Internet. Come join us.
Senior Technical Account Manager - Edge Cloud Security
We are looking for an exceptional candidate with a strong grounding of technical skills and technical account management. You would be working with our customers to help them get deployed, using and be the Signal Sciences subject matter authority, and ensure customer satisfaction. As part of this role you will interact closely with our Sales teams to identify new opportunities, raise technical challenges, and build relationships (technical and non-technical) with customers. In addition, you are the customers' champion to our Engineering and PM teams to champion their requirements internally. Our team is a collection of highly skilled individuals who believe in collaboration and solving challenges.
This role is limited to non-US only.
What You'll Do
- Own the Technical relationship with assigned accounts
- Manage project status in our project management tools
- Work on internal PS projects as assigned
- Manage customer Agent and Module installations
- Provide training to customers
What We're Looking For
- Ideally 8+ years of experience in a similar role
- Experience with some or all the following foundational technologies: SaaS/Cloud or hybrid cloud deployments; Apache/NGINX/IIS or other web server platforms and associated Application server technologies and frameworks
- Unix/Linux or Windows systems administration
- Scripting ability with any of the following: Python, Java, Go, PHP, Unix/Linux Shell, C#, or other common Web languages
- A creative, out of the box problem solver
- Ability and experience in troubleshooting software products
- Fluency in Japanese, Business Level English (both written and oral) to be able to support our customers across the region
We value a variety of voices, so this is not a laundry list. It would be an added bonus if you have experience in ANY of these:
- HTTP protocol experience. We protect all types of web servers so everything we work with will involve HTTP protocol
- Docker experience as it used by many of our customers
- Kubernetes Know-how. Kubernetes is now being used everywhere, and we always like to have more in house knowledge
- Knowledge of different Systems Config Management tools is very helpful
- Experience with AWS, Azure, or Google Cloud
Why Fastly?
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We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
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We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.
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We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
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We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
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We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply!
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.
Employment decisions at Fastly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.
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