Account Manager

Account Manager

Position Summary

Dodge Construction Network (DCN) is looking for an Account Manager to increase retention and expansion within our current customer accounts. The Account Manager is expected to be a proactive problem-solver with a client-centric focus. This critical role is responsible for presenting solutions and/or offering product enhancement products to existing small-medium business or mid-market General Contractors, Sub Contractors, and other verticals in the commercial construction industry.

This position reports directly to the Regional Sales Director.

Location

For this position, we are open to remote candidates in the United States, and there is a strong preference for candidates located in the Washington or Utah to support accounts in said territory; however, highly qualified candidates in Pacific or Mountain Time zones may be considered as well.

Core Responsibilities

• Seek upsell opportunities to grow current customers by selling them additional DCN products and services
  Uncover potential cancel reasons and overcome objections by reinforcing product features and value to increase customer retention
  Contact existing clients that are up for renewal and ensure continued customer satisfaction
• Attain all KPIs designed to improve account retention, contact rate, upsell, renewal and retention ratios
• Follow SOPs for all account interactions within standard CRM systems and other tools
• Participate in all job, product and industry-related training opportunities
• Improve customer product engagement
• Successfully execute mid-term business reviews
• Update retention, win back, and upsell pipelines in real time and show and manage stage progression, anticipated close date, contextual notes, and estimated deal value
• Accurately forecast monthly outcomes derived from pipeline, activity, and deal specific data summation
• Follow up proactively to address customer usage, health, payment, and other related retention focused activities
• Send proposals and process contracts through company systems
• Dutifully record, process and complete customer data entry through discovery and qualification process in Salesforce

Skills and Qualifications

• 2+ years of relevant sales experience; preferably selling SaaS/technology related products or services with a track record of consistently closing new business
• Bachelor's degree preferred and/or combination of equivalent work experience
• Superior personal integrity and ownership of outcomes
• Strong relationship building and client-centric skills
• Ability to coach customers on best practices; uncover pain points and recommended solutions
• Have an empathetic small business growth mindset to identify meaningful opportunities for customers benefit
• Possess strong communication skills, both verbal and written
• Highly organized with strong attention to detail
• Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)/Web proficiency
• Proficiency in Salesforce preferred

About Dodge Construction Network

Dodge Construction Network (DCN) leverages an unmatched offering of data, analytics, and industry-spanning relationships to generate the most powerful source of information, knowledge, insights, and connections in the commercial construction industry. The company powers four longstanding and trusted industry solutions—Dodge Data & Analytics, The Blue Book Network, Sweets, and IMS—to connect the dots across the entire commercial construction ecosystem. Together, these solutions provide clear and actionable opportunities for both small teams and enterprise firms. Purpose-built to streamline the complicated, Dodge Construction Network ensures that construction professionals have the information they need to build successful businesses and thriving communities. With over a century of industry experience, Dodge Construction Network is the catalyst for modern commercial construction.

Connections are at the heart of our vision and mission. Dodge Construction Network (DCN) connects the people who build the constructed world. Our mission is to collect, organize and share information about commercial construction projects, people, products, and firms so that they can find and connect with each other, enabling their success and growth.

Compensation

Dodge Construction Network (DCN) provides a reasonable range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional/ educational experience, skills, and specific candidate location. In addition, this role may be eligible for a market competitive bonus upon accepted offer.

Salary Range: $50,000 - $60,000/base + commissions

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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