Technical Account Manager in Sri Lanka at Dialog

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Technical Account Manager

Dialog

| 2024-05-08

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Responsible for being the single point of contact for all Tech related pre / post sales and during the operation for selected customers.
Required to understand customer requirement and assist ESE to provide the optimal solution.
Should work closely with sales to win customers, and with BU’s to take newly introduced solutions to customers.
Need to assist operational teams to sort technical issues related to customers.
Required to propose futuristic solutions to align Dialog network and customer network to generate a win-win situation for both parties.
Required to analyze current customer network performance and predict any future issues to prevent them occurring.
Responsible for taking up necessary discussions and actions as preventive measures with customers and internal stakeholders.
Should analyze the network performance and suggest changes.
Should Understand / create new customer requirements.
Assist Solution engineer to design the solution.
Accountable for proposing customers with industry new trends.
Required to propose BU’s other technical teams of the customer trends.
Introduce industry best practices to both customers and internal teams.