Manager - Software Quality Assurance

Achieve quality goals and performance metrics, enhancing customer experience and minimizing incidents and call rates. 

Lead the LOB Quality team to drive continuous improvement in system, peripheral, and software quality. 

Oversee collaboration among Quality, Development Engineering, and Engineering Operations teams. 

Develop and implement quality engineering standards and processes, promoting effective decision-making. 

Provide expertise, training, and consulting in quality processes to foster product excellence in a customer-focused environment. 

Promote and enforce common guidelines for Quality Plans in Product Development, identifying risks and enhancing preventive measures. 

Establish and enforce standards, methods, and procedures for product inspection, testing, and evaluation. 

Manage Quality efforts across programs, ensuring thorough estimation, planning, and execution throughout the Software Development Life Cycle (SDLC). 

Lead Program Quality initiatives for effective quality assessments, planning, and execution across the SDLC. 

Direct teams to achieve strategic and operational goals related to CRM and Billing systems. 

Coordinate investments and manage the QA budget, securing approvals and ensuring high-quality product delivery. 

Oversee procurement, product support, and resolution of customer issues, integrating feedback into product development. 

Build and maintain a high-quality QA team through hiring, training, mentoring, goal setting, and recognition.