Intern - Digital Platforms and Partnerships in Sri Lanka at Dialog

This job is expired

Intern - Digital Platforms and Partnerships

Dialog

| 2024-01-22

Similar Jobs Apply Anyway

Non-Voice Support:
- Respond to customer inquiries and issues through non-voice channels, including email, chat, and social media.
- Provide clear and concise information to users, ensuring their questions are resolved promptly.
Issue Resolution:
- Investigate and troubleshoot user-reported issues related to the mobile application.
- Collaborate with cross-functional teams to address and resolve technical challenges.
Customer Education:
- Proactively educate users on the features and functionalities of the mobile application.
- Create and update user guides and FAQs to empower users to troubleshoot common issues independently.
Feedback Collection:
- Gather user feedback on their experience with the mobile application.
- Compile and report feedback to relevant teams for continuous improvement.
Documentation:
- Maintain accurate and up-to-date records of customer interactions and issue resolutions.
- Document common issues and resolutions for future reference.
Collaboration:
- Work closely with other customer support team members to share insights and improve overall service quality.
- Collaborate with the development team to escalate and prioritize technical issues.