Intern - Digital Platforms and Partnerships

Customer Care Agent

• Responsible for building and maintaining good customer relationship
• Should manage inquires and complaints promptly and accurately within the given SLA
• Should maintain the customer knowledge management portal
• Responsible in providing better customer experience to wow customers

Copy Writer

• Develop creative and culturally sensitive copy for social media posts, ads, and push notifications in Sinhala, English, and Tamil or at least 2 of the mentioned languages.
• Ensure that the messaging aligns with our brand guidelines and marketing objectives.
• Stay updated on industry trends and cultural nuances in Sinhala, English, and Tamil-speaking communities.
• Incorporate cultural insights into the copy to enhance audience engagement.
• Work closely with the marketing team, designers, and other stakeholders to develop cohesive and integrated campaigns.
• Provide language expertise and collaborate with translators when necessary.
• Review and edit content to ensure accuracy, clarity, and consistency in all three languages.
• Proofread materials before publication to maintain a high standard of quality.
• Adapt to evolving marketing strategies and adjust copy accordingly.
• Stay flexible to accommodate changes in project timelines and priorities