Engineer - BSS/ OSS Operation in Sri Lanka at Dialog

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Engineer - BSS/ OSS Operation

Dialog

| 2023-10-02

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Ensure complaints/issues related to systems are resolved within given SLA’s to maintain expected level of issue resolution.
Manage various internal / external customer complaints effectively to maintain expected complaint resolution time.
Billing Dispute waiver calculation and posting to resolve customer issues.
Provide correct and accurate solution to resolve the incident.
Ensure maximum systems support is provided for internal/external staff to resolve the problems.
Responsible for system uptimes as per the defined KPI’s.
Responsible to monitor, analyse issues and coordinate with vendors for support.
Participate requirement gathering sessions and giving operational requirements to bridge the requirement gaps.

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