Client Coverage Manager

We're seeking a dedicated individual to lead a team of Associate Client Coverage Managers for Service and Credit. You are expected to provide exceptional service and coordinate with our High Value Dialog Enterprise clients. Your role will involve supporting Account Managers by delivering top-notch after-sales service, ensuring client satisfaction and loyalty, whilst leading the team. Through streamlined processes and proactive communication, you'll play a key part in enhancing the overall client experience, showcasing our commitment to excellence. Join us in making a real impact in client relations and fostering lasting partnerships. 

• Guaranteeing and overseeing client contentment regarding requests for clarification and assistance. 

• Responsible to achieve and maintain 98% accuracy on received applications throughout activation process 

• Responsible to achieve the collection target for the month under DE 

• Identifying and escalating process simplifications to the DE CE team for streamlining and cost rescaling. 

• Accompanying account managers  to visit customers based on complaints, billing disputes, new service requirements or device service/configuration requirements 

• Drive a customer-centric approach within the sales support team, emphasizing responsiveness, professionalism, and attention to detail in all interactions with customers. 

• Continuously evaluate and streamline sales support processes to optimize efficiency and effectiveness. 

• Identify opportunities for automation, standardization, and improvement in workflows to enhance overall productivity and service quality. 

• Lead, coach, and mentor a team of sales support specialists to ensure high performance and productivity levels. 

• Ensure monitoring of departmental progress and constantly monitoring achievements of performance for reporting.