Associate Lead Business Analyst in Sri Lanka at Dialog

Associate Lead Business Analyst

Dialog

| 2024-04-10

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Responsible for enhancing customer experience by improving documentation methods, processes, and techniques.
Enhance the business process to increase efficiency to provide a better service to customers.
Responsible for identifying the user segment and preparing list of clarifications.
Conduct individual / group interviews and drive the discussions towards a productive outcome.
Facilitate users to validate identified requirements against business objectives.
Apply standard processes, procedures, and templates in place to document the requirement.
Discuss the formulated solution among peers and superiors to arrive at a practical and feasible solution.