Quality Assurance Manager

Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes.

View our website at: wwww.daytranslations.com

About the Quality Assurance Manager position

Position type: Full-time
Location: Remote job (America, Europe, Middle East, Australia, and Asia)
Reports to: CEO

Day Translations is announcing its career opening for the position of Quality Assurance Manager. We are seeking a hard-working creative innovator who can work closely with our operations department and our project managers with the objective of creating a quality-driven culture that ensures accountability in every activity. The successful candidate is a good communicator who can work well with all our departments and in a multicultural team. An ideal candidate has excellent managerial abilities and a good understanding on how translation management system works.

This is a full-time remote position with benefits such as:

1. Paid and Non-Paid Time Off
2. PTO Benefits such as Vacations, National and Local Holidays, Sick Leave, Marriage Leave, Birthday Leave, Parental Leave and Funeral Leave.
3. Bonuses such as Employee of The Month, Outstanding Performance Bonus and Anniversary Bonus.
4. Career development and growth with paid webinars and courses.
5. Internet Reimbursement
   

Job Duties and responsibilities:

• Implement, monitor and evaluate all activities related to quality assurance and quality control.
• Collaborate closely with our operations department supervisors and project managers to ensure quotes are done in time and follow up procedures are done correctly.
• Be responsible for daily compliance management and for maintaining and improving quality assurance processes, policies, procedures,
• Create improvement plans for our processes based on data analysis.
• Identify root problems and handle client complaints.

Requirements:

• 2 to 3 years’ experience in QA
• A Bachelor’s Degree field is preferred but not required.
• Experience with ISO 9001 and/or other international standards and regulations.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Strong decision-making, attention to detail, organizational and skills.
• Strong written and verbal communication skills in English (native or C1 level) and fluent in a foreign language is a plus.

Candidates should be prepared to take additional tests/interviews.