Technical Support Engineer (Remote EMEA)

As the Technical Support Engineer, you will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra and DataStax Enterprise.

What you will do:

• Research, reproduce, troubleshoot, and solve highly challenging technical issues

• Provide thoughtful direction and support for technical inquiries

• Ensure that customer issues are resolved as expediently as possible

• Diagnose and reproduce customer reported issues and log JIRA tickets

• Participate in on-call rotation for after-hours, holiday, weekend support coverage

• Create code samples, tutorials, and articles for the DataStax Knowledge Base

• Collaborate and contribute to Support Team infrastructure tools and processes

Your experience should include:

• Supporting large enterprise customers in a customer-facing support role.

• Strong understanding of Java, Python, Go and/or another programming language

• Strong Linux and Networking skills navigation and tools

• Strong knowledge of relational or NoSQL databases

• Excellent verbal and written communication skills

• Lifetime learner, self-motivated with ability to multi-task during high pressure situations

If this motivates you, we'd love to hear from you! Would you like to join our crew?

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