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Customer Support Specialist - CloudofGoods.com (US Market)
iLabs
| 2024-12-02
Responsibilities
Provide accurate, valid and complete information by using the right methods/tools
Handling inbound/outbound phone calls, emails and live chats from online customers
Handle complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution
● Keep records of customer interactions, process customer accounts and file documents
● Follow communication procedures, guidelines and policies
● Take the extra mile to engage customers
Shifts: 9 hours shifts (3pm - 9am)
Requirements
Very good phone etiquette
Excellent English (written and oral) is a must
Demonstrated proficiency in typing and grammar
Knowledge of relevant software computer applications and equipment
Experience with handling web chat
Basic knowledge of US geography
Prior experience with US based customers is a plus
Please send your CV to careers@ilabs.lk | Tel: 0112177251 | iLabs, 240,36 Denzil Kobbekaduwa Mawatha, Battaramulla.
Founded in 2012 by a Sri Lankan American entrepreneur from the US Silicon Valley, iLabs currently has several major partnerships with global tech companies and also has its own high-growth eCommerce marketplace in the US (CloudofGoods.com). Today, iLabs specializes in Web, Mobile, AI technologies, and technology outsourcing services. We also provide IT strategy consulting, IT operations, DevOps, SEO, and Digital Marketing/Social Media solutions to our global clients through iLabs, a Colombo Port City Corporation
Over the past decade, we have grown to be one of the top IT companies in Sri Lanka. We are currently experiencing rapid growth with HUNDREDS OF URGENT JOB OPENINGS. We hire top talent for above-market remuneration. Come, work for us!
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