Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.
Our mission to deliver honest financial products that improve lives extends beyond borders. Consumers across the globe need safe, transparent financing. Our retail partners need Affirm to be there for them, wherever that might be. To help achieve this vision, we are expanding our product lines and becoming a global company. We’re just getting started, and we’re looking for a strong product leader to take on this big challenge!
Our Communications Platform team is responsible for delivering a world-class communications platform to deliver timely, compliant communications across various channels like SMS, email, push notifications and more. The communications platform team is focused on adding more platform capabilities along with improving the reliability of the platform. As our Senior Product Manager, you will be responsible for identifying new platform features that are beneficial to the customers, improve monitoring and alerting of critical platform capabilities, and enhance the existing capabilities. The team is in a unique position to help further the comms strategy of Affirm’s business. In this role, you will be responsible for developing and executing a product strategy, and delivering impactful platform capabilities that would help with the global expansion. The successful candidate will be able to collaborate with a team of engineers and deliver tangible results in a fast-paced environment.
What You'll Do- Understand the platform customers at a deep level -- what’s important to them, what are their constraints and challenges, what drives their decision making with respect to sending comms, and what they wish the platform could do better
- Build self-service platform capabilities that help the customers be more self-sufficient within established guardrails
- Drive multi-channel comms optimization strategy to provide a more coherent comms experience to Affirm consumers
- Establish proper monitoring and alerting capabilities for the platform
- Collaborate with the engineering team to improve the reliability of the platform
- Define product requirements, work with the design team to drive the design for the requirements, work with engineering teams in sprint planning and prioritization of user stories to deliver the requirements, work with other stakeholders on planning and launching the products/features.
- Work with analytics team to measure ongoing success of the product area and report to the leadership team
- Be an expert on industry trends of comms platforms and utilize the knowledge to shape the roadmap
- Passion and drive to change consumer finance for the better
- Strong written and verbal communication skills with the ability to articulate customer problems and drive alignment with cross-functional teams and leadership
- Experience managing technical software products from kick-off to post-launch
- Ability or interest to utilize machine learning models for optimizing business processes
- An experimentation mindset to come up with hypotheses, test them quickly and ship the features globally
- Excellent at identifying and prioritizing high impact initiatives
- A scrappy, get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket
- The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
- Excellent at establishing cross-functional relationships, tapping into those relationships and drive consensus to make progress
- Very good at influencing leadership and cross-functional teams
- Experience in Confluence, JIRA, Figma, Coda are preferred
- Familiarity with SQL and Spreadsheets for product analysis
We offer a competitive package, with some highlights listed below. However, the given figures are not guaranteed compensation ranges; rather, they are unbinding, approximate indications of what the salary may be for your awareness. The actual salary may be less than the lower range or greater than the upper range, depending on skills and experience. No employee is guaranteed salary at the amount of the lower range.
- Targeted Gross Monthly Salary: 22,042 - 27,550 PLN
- Flexible Spending Wallets for tech, food and lifestyle
- Generous time off policies
- Away Days - wellness days to take off work and recharge
- Learning & Development programs
- Parental leave
- Robust health benefits
- Employee Resource & Community Groups
Location - Remote Poland
The majority of our roles can be located anywhere in Poland.
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of hire. We have a simple and transparent remote-first grade-based compensation structure. Offer amounts within the range are based on a number of factors including but not limited to job-related skills, experience, and relevant education or training. Across the broader organization, certain roles are eligible for equity awards upon hire, promotion, tenure milestones and for performance.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
By clicking Submit Application, you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
