Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.
As a Manager of Developer Support Engineering, you will use your technical aptitude, and outstanding communication skills, to support Affirm’s external merchant and platform partners with effective integration solutions. You’ll work hand-in-hand with our technical teams to come up with solutions to unique integration issues our partners might face.
Finally, as a founding member of the DSE team in Poland, you will establish and grow a team of Developer Support Engineers over time to ensure that our commercial teams can be supported in bringing Affirm’s products to market at scale. You will be responsible for building world-class, diverse teams to meet those needs.
What You'll Do- Quickly become a specialist in Affirm's APIs, products, and integration documentation
- Cultivate a respectful and supportive environment for all team members that effectively demonstrates the diversity of the team
- Project manage and provide support to merchants that are executing on proposed integrations
- Fix merchant issues that are highly technical and work with engineering teams to improve the developer experience
- Creatively seek solutions to emergent problem spaces as we build out new platforms, technologies, and merchant requirements
- Develop tools to help scale our merchant facing teams and improve efficiency
- Analyze technical support patterns that can help drive product improvements
- Hire and build a team of in-region Developer Support Engineers.
- Participate in Incident Communications on-call rotations.
What We Look For
- Proven track record of establishing and growing teams, and comfort working with ambiguity
- Passion and drive to change consumer banking for the better
- BA/BS degree in business/technology or equivalent experience
- 5+ years of experience working with frontend Web technologies and/or APIs, and 1+ years managing cross-functional technical teams
- Proficiency with SQL and at least one programming language such as JavaScript, Python, or PHP
- World-class communicator with excellent instincts for empathetic messaging
- Keen technical mind comfortable reading and understanding full-stack code
- Excellent technical troubleshooting skills - familiarity with Chrome Developer Tools is a plus
- Task jugglers who can keep dozens of balls in the air and thrive - help build internal tools one day and have a phone call with a client the next!
We offer a competitive package, with some highlights listed below. However, the given figures are not guaranteed compensation ranges; rather, they are unbinding, approximate indications of what the salary may be for your awareness. The actual salary may be less than the lower range or greater than the upper range, depending on skills and experience. No employee is guaranteed salary at the amount of the lower range.
- Targeted Gross Monthly Salary: 25,792 - 32,233 PLN
- Flexible Spending Wallets for tech, food and lifestyle
- Generous time off policies
- Away Days - wellness days to take off work and recharge
- Learning & Development programs
- Parental leave
- Robust health benefits
- Employee Resource & Community Groups
Location - Remote Poland
The majority of our roles can be located anywhere in Poland.
Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
[For U.S. Candidates] All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account. The grade for this position is noted above and in accordance with various U.S. pay transparency laws, we provide the base pay range and benefits for our U.S.-based positions in the links below:
At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2021 DEI Report.
We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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