Hi there! We're WebFX, a full-service digital marketing agency based in the US. We've been named the Best Place To Work in Pennsylvania 6 times in a row and we'd love to meet you. We're looking for people to join our mission to provide world-class digital marketing solutions to mid-size businesses around the world. We get super excited about driving business growth for our clients and are looking for people who take pride in their marketing work and enjoy having a little fun at the same time.
What We're Looking For
Desired Education
A Bachelor’s degree is preferred.
Pre-employment testing is required.
General Knowledge
Fluent in English (written and verbal). Resume must be in English to be considered.
Comfortable with both object-oriented and procedural programming methodologies
Qualities
Likes to get things done, highly efficient
Commitment to delivering high-quality communication, and bug fixes to users
Professional, dependable, solid work ethic, detail-oriented, dedication to quality, self-motivated
Enjoys solving problems
Customer-centric mentality, highly empathetic to users
Obsesses over details
Enjoys writing processes and making technical concepts more consumable for their audience
Ability to understand prioritization/urgency level
What You'll Do
Responsibilities
Ensure that all information necessary to the ticket has been completed by the requester- fill in any gaps by gathering information on your own, or if we must, follow up with the requester
Test site bugs yourself and confirm if you’re able to replicate
Assign/triage helpdesk ticket to the right team member to execute on the fix (will have flow chart for knowing who to send to)
Update application documentation, processes and standard operating procedures
Publish in-app guides/documentation answering frequently asked questions
Complete and close out tickets independently, when possible (i.e. Tier 1 support troubleshooting)
Manually test new features and bug fixes
Clearly communicate when Requests need edits or additional information
Report on weekly KPIs: ie. tickets received, tickets completed, etc.
Report on guides/help docs analytics / usage
Training
Our “Bootcamp” web marketing training program will be provided for new WebFX “family members.”
Access to hundreds of online courses and training materials
Departmental trainings, trend watch reports, and monthly Lunch-and-Learns
What You'll Get
Opportunities for Growth
WebFX grew 250%+ over the past 3 years, and merit-based promotional opportunities are abundant for new family members who meet or exceed position performance metrics.
Longevity
Some of our international remote team have been in the role over over 10 years.
No voluntary turnover in the last 4 years in our international remote team!
Compensation
Negotiable
