Customer Support Specialist

What are the VA's primary responsibilities?

Taking requests - both sales, customer and technical support and ensuring they are taken care of completely for all of their needs.

What would a typical day in this role look like?

Ultimately help with all technical needs - AND be sure to identify all selling signals and direct requests and effectively get the information they need to purchase - some of which will be to define it for us and then send us and the prospect information to make their buying decision.

What are the “must-have” skillsets of a successful candidate?

Fluency in English. Extremely high customer service and communication skills. Prior success in helping customers and sales.

What are the “nice-to-have” skillsets of a successful candidate?

Docusign, QuickBooks, Wordpress, Engagebay (

What systems and software would you like the VA to be familiar with?

Engagebay/Wordpress

Will the role be phone-based? Inbound/Outbound?

Email Support, Chat Support

High rating from the call. Successfully getting them ready to buy and/or completely solving their technical issue. Passing off information to us about the customer who contacted us.

Will the VA be required to know and use the tawk.to software?

Yes

What geographic timezone will the VA be working in?

(GMT-05:00) EST

How many hours/week do you require?

40 hours/week

Schedule Content

Days

Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

Please give us your Skype ID when you apply.