Chat and Email Support Specialists (REMOTE)

tawk.to, the world’s #1 business messaging application, is expanding its team of service providers and is seeking a motivated, talented, and experienced Chat and Email Support Specialist to hire for one of its clients.Ooni designs and builds pizza ovens and accessories. They pride themselves on their awesome products and the amazing community that has been built around them. Their ovens reach super-high temperatures and cook pizza in just 60 seconds!About the project:
This is a 3-month project which will start in October and continue through December.About the role:
Our client needs Email Support Specialists. Email Support staff provide assistance to company customers via email. Key responsibilities for this role include developing customer relationships, solving customer issues, promoting products and services, maintaining their job knowledge, reporting to supervisors, and forwarding unresolved queries to specialists.Requirements:
Must have email support experience
Must possess a strong command of the English language
Must have a positive personality
Must be customer-orientedWork Schedule:
40 hours per week
Must be willing to work on weekends and during the holidays, especially on Christmas eve and day (we pay extra on holidays)
Must be willing to work shifting schedulesThese tests are mandatory:ENGLISH TEST: www.examenglish.com/leveltest/grammar_level_test.htmTYPING TEST: www.typing.com/student/typing-test/1-minuteKindly send me the screenshots of your results once done and send your CV to mary@tawk,to with the Subject: CHAT/EMAIL SUPPORT SPECIALIST