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Support Engineer - Remote

e-Core

| 2023-12-13

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Job details
Company overview

We are a technology services partner for digital innovation and business transformation.

We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth.

We are change-makers, and the purpose of everything we do is to connect people and technology to build a better future together.

Our approval ratings on Glassdoor and the awards we've received from Great Place To Work since 2008 prove that we encourage work-life balance in a transparent and flexible environment, ensuring a unique experience for e-Coreans to be their best version.

Imagine being part of a multicultural team from all over the world, collaborating with people from Amsterdam, Austin, Bangalore, San Francisco, Sydney and more!

This isn't an ordinary Support Engineer role. If you love solving complex and challenging technical problems, enjoy working with all types of customers from around the world and love variety, this job has it all in spades.

Are you the go-to person for technical support when nobody else knows what to do? Do you have relationships with customers where they ask for you by name? This is the job for you!

During your day as Support Engineer you will

Be responsible for resolving customer configuration issues and responding to customer questions
Ensure that customers have a positive experience using primarily Opsgenie and Statuspage from the range of Atlassian products
Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs
Work with APIs, REST payloads, REST endpoints, Opsgenie/Atlassian product integrations and 3rd party products to make recommendations to resolve customer issues.
If you possess the skills, you me be asked to review, write or modify scripts (typically in Groovy, Python, Java, GO/Lambda) to implement a specific solution for a customer
Become proficient in customizing and deploying Opsgenie specific extensions (integrations, tools, etc.)
Provide ad-hoc guidance to customers, internal teams, Atlassian partners and others regarding how to properly implement Opsgenie and Statuspage
Demo the Opsgenie solution to prospective and existing Atlassian customers
Collaborate to develop and implement operational improvements

As Support Engineer we expect you to:

Want to be part of something big! Want to be the one who helps customers customize and configure their Atlassian solution. Want to be the one to find that misconfiguration and to help customers understand how to get the most out of their Atlassian investment.
+2 years of experience interacting with customers and strong written and oral communication skills to back it up
Some level of familiarity with IT operations, application performance monitoring, application development lifecycle, internet technology and infrastructure concepts
Ideally you would have a working understanding of the DevOps space,
Practical knowledge of the role of integrations and

This a permanent remote position, so you can work anywhere in México!

Foreign candidates are very welcome to work with us!

By submitting an application, I acknowledge that I have read and understood the e-Core Privacy Notice.

Ao me inscrever, concordo que li e entendi a Política de Privacidade da e-Core.

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