We are a technology services partner for digital innovation and business transformation.
We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth.
We are change-makers, and the purpose of everything we do is to connect people and technology to build a better future together.
Our approval ratings on Glassdoor and the awards we've received from Great Place To Work since 2008 prove that we encourage work-life balance in a transparent and flexible environment, ensuring a unique experience for e-Coreans to be their best version.
During your day as Support Engineer you will:
Respond to customer queries in a timely and accurate way, via customer service portal, video-call or chat;
Identify customer needs and help end-users with the product in the correct way;
Create support cases articles to help to share the knowledge with the team, the customer, and the end-users;
Share feature requests and effective workarounds with team members;
Inform customers about new features and functionalities;
Follow up with customers to ensure their technical issues are solved;
Gather customer feedback and share with the Product Owner and/or Technical teams;
As a Support Engineer you to have:
Demonstrated competencies skills such as confidence, listening, researching skills, focus, questioning, positive approach, respect, humility, self-motivated and integrity;
Excellent communication skills;
Teamwork oriented;
Customer-centric;
Ability to find, leverage, and link relevant knowledge articles opportunities;
Familiarity with Linux;
Familiarity with databases and demonstrated SQL experience (MySQL, Postgres);
Knowledge with Atlassian products (JIRA and Confluence) and Marketplace add-ons;
English advanced;
By submitting an application, I acknowledge that I have read and understood the e-Core Privacy Notice.
Ao me inscrever, concordo que li e entendi a Política de Privacidade da e-Core.
