We are a technology services partner for digital innovation and business transformation.
We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth.
We are change-makers, and the purpose of everything we do is to connect people and technology to build a better future together.
Our approval ratings on Glassdoor and the awards we've received from Great Place To Work since 2008 prove that we encourage work-life balance in a transparent and flexible environment, ensuring a unique experience for e-Coreans to be their best version.
During your day as a Jira Align Support Engineer you will:
Interact with the Atlassian customers and partners by providing quality and timely support Collaborate with other team members in Atlassian offices globally;
Become one of our team of specialists improving our support capabilities, capacity, and quality for our largest and most sophisticated customers;
Analyse, troubleshoot, and problem solve, while providing root cause analysis when required Help shape and influence our support services and product capabilities;
Engage directly with customers and be a critical partner for their adoption and growth;
Go deep curiosity to seek out and resolve problems;
Have kindness and integrity towards your peers, with a passion for sharing knowledge;
Have empathy for our customers and strong conversational skills;
As a Jira Align Support Engineer, we expect you to have:
Advanced English level (verbal & written communication);
Strong troubleshooting skills with the structured root cause analysis methodologies and/or procedures;
Strong experience in support, software services, and/or system administration for a large end-user community Familiarity with various operating systems, mainly in Microsoft;
Strong experience with Network and APIs technologies in general;
Testing and/or development for web applications in a SaaS environment;
Experience with SQL databases.
It's not required, but nice to have:
Experience with Scaling Agile methodologies (e.g. SAFe, Spotify, Value Engineering, Scrum@Scale, LeSS) Splunk and Splunk Search Processing Language;
Experience with Azure Cloud, .NET, ASP .NET, and C#;
Experience working with Atlassian products (Jira software certification is a huge bonus!)
As an e-Corean, you will have flexible benefits, you enter, you choose :D
Health and/or dental insurance;
Meal and/or Food allowance;
No Dress Code (be yourself, be your best :D);
Home Office;
Flexible work hours;
Private Pension Plan;
Annual bonus plan;
Life insurance;
Financial Support for studies and/or day care center;
Relax room and TV’s with videogames and snack machine;
Macbook with customised setup (e.g, monitor, earphones/headsets, keyboard).
Location: This opportunity is to work remotely
By submitting an application, I acknowledge that I have read and understood the e-Core Privacy Notice.
Ao me inscrever, concordo que li e entendi a Política de Privacidade da e-Core.
