Our teams are passionate about what they do. They believe in shaping a brighter future. Whether at our offices in the United States, Brazil or Mexico, we guarantee an inspiring work environment for talented people who want to be part of our award-winning team.
Guided by our purpose and core values, throughout history we have been awarded 12 times as a Great Place to Work and in 2019 we were recognized as one of the Best Places to Work according to Glassdoor.
Partnering with Atlassian for more than 12 years now, we are known for delivering high customer satisfaction. As our business continues to grow, we offer opportunities to work with exciting products like Jira, Confluence, Bitbucket and Trello.
Imagine being part of a multicultural team from all over the world, collaborating with people from Kuala Lumpur, Amsterdam, Austin, San Francisco, Sydney and more!
Imagine being part of a multicultural team from all over the world, collaborating with people from Amsterdam, Austin, Bengaluru, San Francisco, Sydney and more!
When Atlassian customers such as NASA, Tesla and Facebook need a solution to problems using these products, our team of support engineers is responsible for providing the technical solution aiming for the greatest customer satisfaction. You will be responsible for providing Atlassian's legendary customer service, making the best usage of Atlassian products.
During your day as a Cloud Support Engineer you will:- Receive the necessary training before you start your activities.
- Perform triage, root cause analysis, debugging and troubleshooting across one-to-many Atlassian products;
- Respond to customer queries in a timely and accurate way, via customer service portal, video-call or chat;
- Identify customer needs and help end-users with the product in the correct way;
- Teamwork ambassador providing listening and active listening, collaboration, cooperation and sharing knowledge;
- Follow up with customers to ensure their technical issues are solved.
As a Cloud Support Engineer we expect you to have:- Written and spoken English (advanced level);
- Comfortable with SQL;
- Comfortable with providing customer support;
- Experience in troubleshooting web applications;
- Understanding about network technologies;
- Familiarity with REST API's.
As a Cloud Support Engineer it would be nice for you to have:- Experience in troubleshooting Java applications;
- Experience in using native browser development tools;
- Experience with REST APIs (methods, status codes and etc)
- Familiarity with Splunk
- Familiarity with Agile Methodologies
As an e-Corean, you will have flexible benefits in a model that you will chose what’s the best for you:- Health, dental and life insurance;
- Meal and/or Food allowance;
- Private Pension Plan;
- Financial Support for studies and day care center;
- No Dress Code (be yourself, be your best :D);
- Flexible work hours;
- Customised setup(e.g, monitor, earphones/headsets, keyboard) with a Macbook.
Somos um time de pessoas criativas e inovadoras, e contratamos sob igual oportunidade, independente de gênero, etnia, raça, religião ou orientação sexual.
Aqui na e-Core, todas as pessoas têm a chance de participar ativamente, possuem autonomia para contribuir com ideias e se desenvolverem não só profissionalmente, como pessoalmente também! Para ter certeza que estamos construindo um ambiente mais diversificado e inclusivo que reflita a verdade sobre a nossa cultura e os nossos objetivos sociais e profissionais, nós buscamos recrutar com um foco cada vez maior em representatividade.
Isso significa que, consideramos expressões de gênero, etnia, raça, religião, orientação sexual e outros marcadores de identidade como fatores que trazem uma riqueza gigantesca à nossa empresa, garantindo que não haja barreiras para recrutar talentos incríveis.
Para isso, pedimos que você compartilhe algumas informações adicionais para que possamos seguir os nossos objetivos e com cada vez mais esforços em recrutamento de diversidade e inclusão, essa pesquisa é totalmente opcional e voluntária. Responder ou não responder este formulário demográfico não impacta o seu processo de contratação. Os dados serão usados apenas para referências e criação de métricas para melhoria de processos internos.
Este questionário estará disponível na pagina de candidatura, você será redirecionado ao clicar em Apply for this Job.
By submitting an application, I acknowledge that I have read and understood the e-Core Privacy Notice.
Ao me inscrever, concordo que li e entendi a Política de Privacidade da e-Core.
