Virta Health is on a mission to transform diabetes care and reverse the type 2 diabetes epidemic. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes. Virta is changing this by helping people reverse type 2 diabetes through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and live diabetes-free. Join us on our mission to reverse diabetes in 100M people by 2025.
The Enrollment Advisor (EA) at Virta provides proactive motivation and information for our applicants throughout the enrollment process, from the moment they apply to Virta until they are enrolled in the treatment. The EA will proactively call applicants to make a personal connection, answer questions, provide support and encouragement, and guide the applicant throughout. This is a key role in Virta’s growth team, as your work will determine just how many patients have the chance to reverse their diabetes. The Enrollment Advisor is an applicant’s primary contact at Virta throughout their enrollment process, and thus the defining aspect of their enrollment experience.
We’re looking for a smart, kind, determined, outgoing, and detail-oriented person to join us. The Enrollment Advisor is an organized, empathetic, sales-oriented person with strong customer service skills who is willing to tackle any challenge and is driven to provide access to the Virta Treatment to as many people as possible!
Schedule Requirements
- Monday - Friday: 10:00am - 7:00pm PST
Responsibilities
- Guiding applicants through the Virta enrollment process to answer questions and provide motivation, including:
- Regularly calling applicants (~50-60% of time on phone)
- Email follow up
- Individually responsible for closing sales and hitting quarterly quotas
- Manages volume of applicants throughout the enrollment funnel/process
- Proactively thinks of ways to improve the enrollment process for patients and teammates and helps execute on those ideas with the team
- Answers applicant questions accurately, with compassion & patience
- Uses independent judgment on how and when communication should be made to applicants
- Will communicate the science behind nutritional ketosis and diabetes reversal
- Accountable for conversion rate of the applicants
- Attends sales & customer service trainings & receive regular coaching on improving applicant contact quality/efficacy
- Work with confidential health information and/or issues using discretion and judgment
- Become an expert on the Virta Treatment, including staying up to date with the details of and the science supporting Virta’s Treatment
90 Day Plan
Within your first 90 days at Virta, we expect you will do the following:
- Complete the education and marketing training program (80+ hours of work) to become an expert on the Virta Treatment
- Understand every step of the existing enrollment process
- Become proficient in Salesforce and all internal systems
- Shadow 10+ applicant phone calls
- Make 100+ applicant phone calls
- Jump in and identify areas where we can improve to give more applicants access to the Virta Treatment!
Must-Haves
- 1-3 years of customer service and inside sales experience (preferably in healthcare)
- Demonstrated ability to build relationships and trust with others quickly on the phone and via email
- A data-driven ability to use insights from qualitative conversations and quantitative metrics to build stronger relationships with applicants and improve conversion rates & improve enrollments
- Experience in admissions, enrollment, consultative sales or recruiting roles and a desire to apply those skills to Virta
- Excellent time management skills
- Has experience working independently and using best judgement in a fast pace environment
- Willing to work hours that fit the needs of applicants across the country (this is not a 9-5 job)
- Excited to directly work with our applicants on the phone for >70% of the day
- Excellent written and spoken communication
- Familiarity with Google Apps; i.e., Gmail, Docs and Sheets
- Ability to multi-task while staying detail-oriented
- Ability to learn basic proficiency in department Salesforce platform
- Desire to learn and share the complicated science and intricate details of Virta’s novel treatment
Values-driven culture
Virta’s company values drive our culture, so you’ll do well if:
- You put people first and take care of yourself, your peers, and our patients equally
- You have a strong sense of ownership and take initiative while empowering others to do the same
- You prioritize positive impact over busy work
- You have no ego and understand that everyone has something to bring to the table regardless of experience
- You appreciate transparency and promote trust and empowerment through open access of information
- You are evidence-based and prioritize data and science over seniority or dogma
- You take risks and rapidly iterate
As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.
For this role the compensation range for candidates in Colorado is $18.83 - $21.65/hour; information about Virta’s benefits is on our careers page at: https://www.virtahealth.com/careers.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. Virta has a location based compensation structure; there may be a different range for candidates in other locations.
