Salary $11 - $16 an hour
Full job description
Under the general direction of the knowledge management administrator, the knowledge management specialist will assist in the curation and maintenance of knowledge documents and toolsIn this position, the specialist will be expected to monitor knowledge proposals and requests through an itsm ticketing systemWrite and update knowledge documents following established standards and proceduresProvide queue management to ensure that all requests are processed promptly and include adequate informationBe adaptable to the ever-growing and changing needs of knowledge management at the university and remain up to date on the current knowledge management standards.
Must be a current uvu student in an information technology or computer science related majorStudents from other majors with equivalent experience and skills will be considered.
As this is a remote position, the employee will be responsible for providing space and networking or internet capabilities at the telecommute location (download speed must meet or exceed 10 mbps).
Any job offer will be contingent on the acceptance of uvu’s remote work agreement and a background check.
Knowledge, skills and abilities
Detail-oriented, able to follow diagrams and written instructions.
Strong interpersonal, problem solving, and decision-making skills.
Self-motivated and able to work independently or with a group.
Knowledge of windows, macos, ios, and android operating systems.
Proficient in microsoft office 365 applications (e.g., word, teams, outlook).
Ability to identify and analyze reliable data and create statistics.
Competent writing and editing skills.
Excels at learning new technologies and skills.
Able to prioritize and meet deadlines.
Preferred qualifications work experience totaling two years related to the position’s knowledge, skills, and abilitiesWork history pertaining to knowledge management, including experience with an itsm product such as jira service management and a knowledge base solution or company wiki (e.g., confluence).
Physical requirements continual hearing, seeing, and talking within normal ranges to participate in conversations and prepare or inspect documents/materialsRegular use of the telephone, email, and other means of communication (e.g., instant messaging, virtual meetings)Continual sitting and viewing of a computer or digital screenGood manual dexterity for the use of computers and general office equipment as neededNo heavy lifting is expected; however, exertion exceeding 10 lbs of force may be required.
Eeo statement employment decisions are made on the basis of an applicant’s qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.
Benefits summary n/a
Pay range $11 - $16