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Project Coordinator (Fully Remote)

User Interviews

| 2023-12-12

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Job details
Company overview

Remote role; candidates must be located in the United States.

About Us

We're a 58-person fully distributed team on a mission to make it easier for teams to discover and embrace user insights. We believe that consistent user feedback is key to success. We know, because our first company flopped—read our origin story.

What We Do

User Interviews helps teams make better business decisions by making user research easier, faster, and more enjoyable. Trusted by known brands such as Spotify, Fidelity, Adobe, and Glassdoor, our platform makes recruiting research participants and managing logistics—like scheduling, messaging, and incentive payouts—seamless.

About the Role

As a Project Coordinator, you’ll manage a group of valuable clients, playing a pivotal role in keeping our customers happy through excellent communication and support.

Primary Responsibilities

Create long-term relationships with high-value customers
Manage the recruitment and full lifecycle of all researcher projects for assigned teams
Serve as the product expert, keeping up to date with new product releases and features
Provide exceptional reactive/proactive communication and support to our researchers, troubleshooting when necessary
Bring ideas and brainstorms to the forefront related to our team goals

Requirements