Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives.
Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere.
The Product & Experience (PEX) organization is seeking a Sr. Manager, Product & Experience operations to join the Office of the Chief Product and Experience Officer. This role will drive operational excellence by acting as the glue to create alignment and accountability across cross-functional teams to meet our joint business goals! We achieve this by providing scalable operations management that is grounded on understanding the levers within the organization that will drive a positive impact on the overall business. In this highly visible role, you will architect and execute the central PEX-wide operating models and cadences that will bring about transparency, agency, and accountability for all the teams within PEX.
The PEX organization at Upwork consists of Product, Platform, Design, UX Research, Business Development, Emerging Business, Customer Support, Trust & Safety, and Community. The PEX org is united in achieving the Upwork mission by creating a platform where the Work Wants to Work!
This person will report to the VP, Chief of Staff, and Head of R&D Transformation.
Specific responsibilities include:- You will help drive cohesion and clarity in the goals we set, illuminate areas of dependencies, as well as track progress towards those goals.
- Activate PEX around central processes, ensuring every internal user understands their value and fully adopts the practice.
- Actively take in feedback from internal users and partners and use each cycle to inform improvements.
- Proactively evangelize and communicate across the organization and partners to keep all parties aligned, and moving forward
- Develop productive cross-functional relationships with senior leadership in Product, Engineering, Finance, and Business Operations
- You are that special someone that not only thinks strategically and sees the forest from the trees but is also able to roll up your sleeves and execute with passion and precision.
- You approach everything with a systems and planning mentality, seeking to minimize churn or reactive fire drills.
- You truly believe that we can only go far if we go together and you contribute to that by developing positive relationships and influence through being empathetic, demonstrating a high say/do ratio, and communicating proactively.
- You are comfortable interacting with senior executives, even when it means pushing back on what may not make sense.
- A solid track record in management consulting, business operations, or portfolio program management.
At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.
Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.
Check out our Life at Upwork page to learn more about the employee experience.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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