Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. You will report to the Director of Product, Enterprise Growth.
Your Responsibilities:
- Strategic Roadmap Development: Collaborate closely with cross-functional teams to co-create and execute the product roadmap for product-led growth, working closely with partners across the organization to align with business objectives and customer needs.
- Product-Led Growth Enablement: Be able to identify and prioritize growth opportunities, and develop internal feedback loops to enable sustainable growth.
- Critical Thinking & Analytical Skills: Continuously measure and analyze key performance indicators (KPIs) and customer performance indicators (CPIs) to evaluate the effectiveness of growth initiatives. Use quantitative and qualitative methods to distill insights that inform optimization.
- Customer & User Empathy: Identify and deeply understand customer and user needs and pain points, designing experiments to improve activation and enhance the overall customer and user experience.
- Stakeholder Communication: Effectively communicate findings and progress updates to key stakeholders, including executives and leadership teams, ensuring alignment and buy-in.
- Culture of Experimentation: Foster a culture of experimentation through growth sprints and collaborative workshops.
What it takes to catch our eye:
- You have a proven track record of success as a Senior Product Manager or similar role, with a strong focus on driving growth for a B2B product.
- You are passionate about creating delightful experiences for both the end-user and internal teams.
- You are a self-starter that thrives in ambiguity and knows how to take calculated risks in uncharted waters.
- You care about outcomes over outputs and have become a master in proactive communication, storytelling, and stakeholder alignment.
- You have a growth mindset and prefer environments where you are challenged to grow your craft as well as your leadership skills.
- You have experience creating well-written business cases that balance short-term wins with long-term strategic goals, ultimately contributing to the company’s overall mission.
- You are a creative problem solver and have developed a robust playbook of methods to drive collaboration across teams and functions, distilling insights into actionable product assets (i.e. roadmaps, PRDs, sprint plans).
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Change the world around you.
At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, we also hire full-time employees in 19 states in the United States.
At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.
We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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