Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.
If you are an experienced Talent Acquisition Operations leader who’s eager to put in place programs, practices and operational best practices that will enable a global recruiting organization and directly impact the success of a mission-driven company, then this may be your dream job!
As Upwork’s Director of Talent Acquisition Operations you will build a strategic talent acquisition function that enables our company to deliver highly-skilled talent in lock step with the business, while operating with integrity and inclusive talent practices at its core. This role will focus on partnering and driving projects and programs focused on increasing our ability to connect meaningfully with potential candidates, increase the efficiency of our internal programs and help build a framework that will uplevel each and every interviewer and stakeholder involved in hiring at Upwork. This leader is a builder who will help optimize programs and practices today with an eye towards helping the Talent Acquisition organization achieve where it wants to be in the future
Your Responsibilities:- Work with cross-functional partners to create scalable recruiting processes and resources to ensure adoption and implementation
- Work directly with TA leadership, company executives, and business stakeholders to determine the priorities around what defines hiring success and drive programs and initiatives.
- Establish strong operational partnership with Upwork’s Diversity, Inclusion and Belonging team to ensure our talent acquisition practices and programs comprehensively support attracting and hiring a diversity of top talent
- Design and lead large-scale global recruiting transformation initiatives and projects that contribute to the success and delivery against our recruiting strategy and vision.
- Assess current training gaps and create a strategic prioritization process to roll out the most needed curriculum, including gaps for hiring managers or interviewers
- Develop, revamp, and support a broad range of TA-related programs from Branding, Internal Mobility, and Early Career hiring to Referrals, Internship Programs, and University Relations
- Manage search firm and vendor relationships with an eye towards optimizing the use of strategic partners
- Work closely with all cross-functional partners (HRBP’s, Comp, Legal, People Ops, etc) to stay up to date on any changing processes, tools, or regulations - quickly creating FAQ’s, comms, or trainings to educate and enable recruiters
- Systematically evaluate current processes and collaborate with recruiters and recruiting managers to understand the administrative lift of recruiters, recommend processes changes that focus on making recruiters more productive
- Lead the core operational processes for the Talent Acquisition team and ensure we achieve hiring success by building and delivering enablement programs to support the recruiting team, hiring managers, and interviewers across Upwork.
- Advance the use of recruiting and hiring analytics to position the recruiting team and business to make informed decisions as we grow.
- Significant experience leading a global talent acquisition operations function and team in a fast-paced growth company
- In-depth knowledge of best-in-class approaches to talent acquisition programs, policies, practices, and systems
- Strong industry relationships that will aid with external partnerships and vendors
- Deep knowledge of and a point of view about hiring analytics, talent strategy and organizational capability
- Ability to navigate ambiguity, adapt quickly to shifting priorities, make timely decisions and drive behavioral change.
- Problem solver with the ability to switch seamlessly between critical thinking and tactical execution
At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.
Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.
Check out our Life at Upwork page to learn more about the employee experience.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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