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Senior Sales Engineer/Sales Engineer

Uniphore

| 2023-12-12

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Job details
Company overview

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Uniphore a global Conversational AI technology company, is seeking an experienced Software developer to join its high-performance Sales Engineering team for supporting its Customer and strategic partners in North America and JAPAC region. Primary role of this job is to influence and inspire our Customers through development of Conversational AI application based on Uniphore Conversational Service Automation Platform.

Senior Sales Engineer/Sales Engineer

Key Responsibilities

• To be the primary owner for supporting Customer/Partners in the region for providing Sales Engineering support and drive both strategic and tactical plans.

• Prepare and deliver technical presentations and demonstrations explaining our solutions and services to Client Prospects and Partners.

• Have complete knowledge about the contact centre industry, business goals and challenges, related technology infrastructure and peripheral solutions.

• Develop use cases or examples that demonstrate value of Uniphore offering for one or more specific industry verticals, fields or business domains.

• Collaborate with Sales and Sales Engineering team to be responsive to client needs and drive long-term client satisfaction.

• Collaborate with Product Engineering and Global Service Delivery on Product feedback, solution validation and delivery launches.

• Maintain on-going learning and relevant technical knowledge by attending education/industry workshops, reviewing industry publications and interacting with ecosystem partners.

• Evolve content by providing region specific feedback and ensuring that content on all platforms is consistent.

• Interact with Customer during execution of Test Drives including:

• Be the main client point of contact and facilitate client touchpoint meetings

• Lead the executive client briefing presentation on Test Drives findings and results

• Engage with client technical and business stakeholders to align on Test Drive requirements and success criteria’s

• In-Depth knowledge of contact centre and speech technology solutions including contact centre ACD platforms, cloud computing and customer engagement solutions including IVR, omni-channel engagement, and speech analytics powered by AI/ML.
• Demonstrate the ability to understand and be conversant about our company and articulate the distinct aspects and value of our products and solutions.
• Adept at using consultative skills to apply technology solutions to business challenges.
• Excellent listening, negotiation, and presentation skills
• Good understanding of the dynamics and critical success factors of the software product industry and implementation and delivery aspects of SaaS based solutions.
• Understanding and experience with providing engineering support in a business development/sales environment.
• Fluency in English (written and spoken)
• Ability to travel up to 25% may be required.
Industry Experience
• Must have 8 or more years of related experience in the contact centre domain, preferably with contact centre related operational and/or technical experience.
• Must have project management and/or business consulting experience in the contact centre industry.
• Experience in managing large and strategic accounts.
• Preference would be given to those with Conversational AI or Speech Analytics experience.

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Automation, please visit www.uniphore.com

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