Product Manager for Visibility & Data

Location: Lisbon, Portugal (Remote to start; return to the office when safe to do so)
Interview Process: 5-7 hours which includes interviews, a product-related test, & a personality assessment
Reports to: David Birchmier, CEO

“A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”

– Deep Nishar, Vice President of Product at LinkedIn

Lead the #visibility & #data squads in building solutions that enable our customers to understand the performance of their teams while enabling other squads to leverage information for their own products.

^{*This is the mission that moves you and your squad through our strategic roadmap and should be your focus for the next year or so. You may also lead additional squads with their own respective missions.}

• Passion for solving problems for customer support teams to help them manage their teams better
• 3+ years of experience as a product manager
• Experience leading scrum ceremonies & cross-functional teams with engineers, designers, & QA
• Experience with creating and maintaining product and engineering roadmaps
• Experience with data visualization & analytics
• Technical experience with data architecture & APIs
• Experience in SaaS, Zendesk, or Workforce Management
• No degree needed, soft skills* are the degree you need

• Not an asshole
• Positive attitude
• Excellent communicator
• Bias to action
• EQ - Would you google it?

• Customer utilization of Dashboards, Reports, and and other products you work on in the future.

Strategic:

• Lead an empowered team composed of engineering, design, & QA through decisions, processes, and culture in a way that creates value for both our customers and our business
• Synthesize information from customers, Zendesk, & internal teams to envision where your part of the product needs to go next
• Collaborate with engineering to develop a roadmap and strategy for your squads with a mission
• Evaluate if the team is doing the right thing and has a real impact; adjust strategy and priorities accordingly

Execution:

• Understand requirements, collaborate with a product designer to envision a solution, validate your ideas with your squad, and write specifications
• Create product roadmaps for your area of the product and ensure alignment with your squad
• Lead scrum ceremonies and steer day-to-day work on development within your area
• Collaborate with our support team to write user-facing documentation for our help center for your area of the product
• Work with other PMs and stakeholders across the company, on shaping your roadmap and priorities. As your team will be managing several shared components serving our two business areas (Meetings and Embedded), it's important to understand how your work will unblock other teams.
• Communicate strategy, ideas, priorities, plans, effects, and learning to your team and the wider company in an efficient and inspiring way

We are a diverse, distributed team with offices (which are presently closed due to the pandemic!) in Lisbon, Portugal & Novi Sad, Serbia. We're on a mission to make WFM simple for support teams using Zendesk and are aim to enjoy the ride as much as the destination.

INCLUSIVE & LOVING IT!

We’re 100% inclusive, and that’s incredibly important to us. With everything we do, our team is supportive and accepting of everyone in every interaction we have. We embrace each other’s unique qualities, and yours as well if you work here. It’s our policy to hire awesome people, and we don’t discriminate based on any legally and non-legally protected statuses (like religion, race, gender identity or expression, marital status, veteran status, age, disability, etc.). Actually, we even encourage it.

Questions? Take a look at our recruitment info or ask us anything: careers[at]tymeshift.com