Technical Account Manager (Remote)

Who we are...

At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

Click here if you would like to find out more about Trustonic's culture code.

If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!

A bit about the team and what you'll deliver...

We’re looking for a Technical Account Manager to join our Commercial team at Trustonic.  Based in Johannesburg, South Africa, with responsibility for Customers in the EMEA region, you will be part of a team responsible for working with wider internal teams to provide customer support and account management during the customer lifecycle.

As a Technical Account Manager, you will: 

• provide best practice advice and guidance regarding the implementation, deployment support and operation of the Trustonic solution
• drive recommendations through to resolution by working with customer stakeholders to ensure appropriate level of sponsorship and prioritization
• resolution or provision of satisfactory answers to reported problems
• understand and translate complex customer requirements, identifying gaps and opportunities within our existing technology propositions  
• understand the solution delivery process for technology spanning handsets, OEM integration, secure firmware and customer systems 
• conduct in-depth product evaluations to verify solution meets requirements
• be familiar with customer roadmap and highlight possible risks and opportunities to the sales and product teams
• maintain relationships with existing customers and build relationships with prospective customers
• support customers to be more successful with Trustonic products/solutions
• learn about customers successes and challenges and share customer feedback within Trustonic
• inform customer of new features and functionality and identify their value to them
• work with customer to upgrade implementations to support the desired functionality
• work as required to ensure customer’s services are upgraded, work as expected at all times, and that the SLA’s can be met
• carry out regular reviews with key customer relationships

Who you are...

As a Technical Account Manager, you will be..

• a self-starter who likes to take initiative and solve problems
• unafraid of challenges and trying new things
• a team player who enjoys playing their role in achieving team success
• able to thrive in a dynamic, constantly evolving, small team environment
• able to work with international customers, and with colleagues based at different locations
• able to conduct frequent travel within the EMEA region, and occasionally to other international locations as needed
• prepared to invest whatever effort is required to get the job done
• operate with integrity and transparency, always conducting business in a proper manner
• possess a sharp mind, with good creative intelligence
• tenacious with a problem, and willing to work it through to a solution
• organised, rigorous and autonomous

What makes you, you… 

• extensive experience in the field of working with secure systems
• experience with several cloud (AWS, Azure etc.), mobile handsets  (Android, iOS) and embedded/secure firmware (Trusted Execution Environment, TrustZone, modem, baseband).
• practical experience and/or certification in CISSP-ISSAP, TOGAF, or AWS Architect, or Zachman is desirable.
• domain expertise or experience of working with the telecom industry is highly desirable
• fluent English, both written and spoken
• conversational Afrikaans
• able to create end-to-end designs for complex features that span multiple domains and technologies
• ability to work with international customers, and with colleagues based at different locations

• undergraduate degree or equivalent level of skill, experience and knowledge

What makes you, you… 

• extensive experience in the field of working with secure systems
• experience with several cloud (AWS, Azure etc.), mobile handsets  (Android, iOS) and embedded/secure firmware (Trusted Execution Environment, TrustZone, modem, baseband).
• practical experience and/or certification in CISSP-ISSAP, TOGAF, or AWS Architect, or Zachman is desirable.
• domain expertise or experience of working with the telecom industry is highly desirable
• fluent English, both written and spoken
• conversational Afrikaans
• able to create end-to-end designs for complex features that span multiple domains and technologies
• ability to work with international customers, and with colleagues based at different locations

Trustonic is an equal opportunity employer.  We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.