Sr. Product Manager – Coupons and Loyalty
High-level…
We’re seeking an enthusiastic, focused, and experienced Product Manager possessing proven business acumen and technical/technology expertise to join our growing Product team. You will be working on programs and initiatives for global restaurant brands in the quick service and casual dining space.
Required Skills & Experience
- 6+ years’ experience:
- As a product manager/product owner in a fast-paced technology environment
- Analyzing, clarifying and translating business/functional requirements
- Documenting current and future state business process flows
- In technical troubleshooting and problem solving
- Coordinating/managing enterprise scale SaaS based software solutions
- Managing scope of work, and change management efforts
- Knowledgeable, and hands-on expertise in:
- Business process and data analysis, functional design, modeling, product development processes, and software testing
- Building Coupons and Loyalty programs from concept to launch
- Building a practice or culture of product management (not just ship a product but ship the right product)
- eCommerce - transactional systems experience either building apps that plug into one (integration) or the ecommerce/transactional platform itself
- Technical enough to win the respect of the developers and not get snowed, or make me repeat myself a hundred times
- Developing and managing product roadmaps - if they don't tell you any prioritization strategies, that's a red flag
- Writing and publishing release notes and product feature docs - not as trivial as it seems
- Mobile App experience a total bonus -- launching in the App Stores
- Customer focused with high quality standards
- Strong preference for candidates with experience working directly with or in a consultative role with a SaaS based, e-commerce organization
- Bachelor’s degree in relevant field of work
Down in the weeds…
- Actively engage with business users and key stakeholders, external and internal, representing the Tillster business, operations, and technology to drive business requirements definition
- Externally, represent Tillster and its business, products and services offering, and internally, be a balanced advocate of the business needs of clients and key stakeholders
- Hands-on experience in:
- Requirements gathering, gap analysis, writing business and technical specifications
- Assessing and managing scope of work, decomposing high level business requirements and developing lower level stores/tasks
- Testing and monitoring for client/stakeholder/user satisfaction and resolve issues related to an application
- Understanding and developing business process workflows and how they are supported through existing products
- Accurately analyzing critical details of business issues and opportunities to understand and define impact and workarounds, and evaluate alternative business solutions
- Coordinate across various cross-functional teams and stakeholders, for the identification and prioritization of needs, and articulate business impact and workarounds
- Communicate effectively with clients, stakeholders and business users
- Lead business users and stakeholders in a forum where product enhancements are reviewed and rated based on a priority assessment, in preparation for release planning and development
- Create user training and on-going support documentation, and facilitates training sessions
- Work both independently and in a team setting while delivering high quality work in a consistent manner in an Agile/Scrum environment
About Tillster
Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we’ve developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.
Tillster is proudly an Equal Opportunity Employer
Local Candidates Strongly Preferred
Relocation Assistance Considered
No visa sponsorship
Principals only – no Agencies or calls please
