SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.
What we’re looking for
The Market Researcher is an exciting new addition to the SurveyMonkey Research Team. Reporting to the Head of Product Research, this role will establish a research program that bridges consumer insights across design, product, and marketing. As the first Market Researcher, you will have an opportunity to reshape how the company leverages customer and competitive insights by leading high-impact projects that guide the overall business strategy across multiple functions. The Market Researcher will be a quantitative subject matter expert who will also have the opportunity to drive product-focused research.
What you’ll be working on
- Conducting research using primarily quantitative (but also qualitative) methods
- Providing rich insights about our customers via market research (e.g., brand health; segmentation; sentiment; feature prioritization; value proposition; pricing & packaging; product market fit; competitor analysis; etc.) and product research (e.g., generative; strategic; net new or futures thinking; etc.)
- Establishing high-impact research programs that activate cross-functional teams across variously owned consumer data sources (e.g., NPS; VoC; CSAT; UMUX / SUS; product research; competitive intel; etc.)
- Being the trusted source of knowledge for stakeholder questions related to brand, features, competitors, trends, demographics and market distinctions
We’d love to hear from people with
- Primary fluency in quantitative techniques for product and market research (e.g., survey design; experimental design; statistical analysis; choice based methods; experience modeling; data weighting; sampling; etc.) and secondary understanding of qualitative research techniques
- Fluency in SAS/SPSS, R, alt, Tableau, Excel, and SQL
- Experience with assessing, recommending and managing vendors or panels
- 3+ years conducting market research in a B2B or B2C product environment
- Advanced degree preferred with an emphasis in marketing, business, statistics, marketing research or science, social science, advertising/media or similar
- Direct experience using SurveyMonkey as a research tool
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Why SurveyMonkey? We’re glad you asked
SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including best workplace for parents, our annual holiday refresh, our annual week of service, and our C.H.O.I.C.E Fund. In addition, we’ve reimagined the way we work to allow employees to choose what works best for them -- working in-person, fully remote, or a hybrid model that combines the two through our Choice Model.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
