SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.
What we’re looking for
We’re looking for a seasoned Product Design Manager who has experience with product-led growth and a passion for design that drives sustainable business growth. Reporting to the VP of Research and Design, your mission is to make it exceptionally easy for millions of people around the world to discover, trial, buy, and use our suite of products and services. This is an opportunity to lead a design team at the heart of our most important business transformation.
What you’ll be working on
- Attract, develop, and retain a diverse, world-class team with a strong sense of purpose and belonging; provide guidance, mentoring, and coaching to ensure the team is performing at their best
- Use experimentation, customer feedback, and data-driven insights to shape the experience strategy and deliver high-impact design work
- Partner with Product, Engineering, Marketing, Brand, Research, and Content to deliver “right size” solutions that drive learning and incremental improvement
- Focus on the customer journey end-to-end, from discovery through onboarding, partnering with the teams responsible for marketing touchpoints to ensure a cohesive experience
- Stay up-to-date on design trends and best practices in the product-led growth and e-commerce space
We’d love to hear from people with
- Experience managing product-led growth efforts, as a lead designer and manager
- A proven track record of hiring and growing designers at all levels, and a demonstrated ability to dive into hands on work when needed
- Passion for driving sustainable business growth by increasing acquisition, monetization, conversion, and retention throughout the end-to-end customer funnel
- Strong leadership presence with the ability to evangelize design, and influence at all levels of the organization
- Strong analytical skills, with the ability to consume data across many different sources (research, analytics, etc) and derive insights to inform design
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Why SurveyMonkey? We’re glad you asked
SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including best workplace for parents, our annual holiday refresh, our annual week of service, and our C.H.O.I.C.E Fund. In addition, we’ve reimagined the way we work to allow employees to choose what works best for them -- working in-person, fully remote, or a hybrid model that combines the two through our Choice Model.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
